Frequently asked questions

Register easily and for free via app or website. Bikes can be rented via the nextbike app or via our hotline. Scan the QR Code via our App and the lock will open automatically. Place the bike at an official station in Linz and lock the frame lock to return your bike. Use the app to check whether the return was successful.

Place the bike at an official station in Linz and lock the frame lock to automatically return your bike. The return process is confirmed by a beep. If you happen to find the official station full, you may put the bike next to the station and close the lock. In all cases, use an app to check whether the return was successful and inform customer service immediately if this is not the case.

In general, the contact information for our customer service can be found on the website of City bike Linz an on each bike.

You can reach customer service via service@citybikelinz.at or +43 732 28 59 08

Please contact our customer service via app-feedback, by phone or email to correct any miscalculations. Please provide us with all necessary information about the rental / tariff / customer account in order to be able to understand the case. You can reach customer service via service@citybikelinz.at or +43 732 28 59 08

Please report failed returns immediately to our customer service via app or via our hotline +43 732285908 and have the bike number, the parking location and the actual use time ready. Our customer service will end the rental for you and adjust the rental fees accordingly.

A service fee of at least 20 € will be charged if a bike is returned off an official station.
It does not matter if the bike has already been rented off a station. The service fee of the previous user does not cover the misconduct of the next user.
If this happens for the first time, we will only send you more information about the correct return. In the case of repetition, the fees apply.
Therefore, please make sure that you have returned the bike to an official station.

You can sign up via the website or app. To activate your customer account, you need to deposit a credit of 1 €. This is for verification purposes of your means of payment only. You can use it later as starting credit.

To activate your customer account, you need to deposit a method of payment in your customer account. For verification of the method of payment €1 will be debited. You can transfer the amount; have it debited from your credit card or pay via PayPal and use it later as a starting credit.
After successful debiting of your credit card, your customer account will be activated immediately.

To verify your payment method and to activate your account, your bank account will be debited with 1 €. However, this is not a registration fee, but can be used as your starting credit.

You can easily change your phone number in your customer account on our website. Log in, click on "User Settings" and enter your new mobile phone number. Click on "Save changes". This function is not available in the app. Per customer account only one mobile phone number can be used.

You can easily cancel your account in your customer account via the website. Log in and click on "Close account". Remaining credit will be automatically refunded.
Alternatively, you can send us your cancellation by e-mail to service@citybikelinz.at or by post.
To cancel your account, we need your name and your telephone number that is connected to your account. Any remaining credit will be refunded. Exceptions are loyalty programs or similar (e.g.: Bikes & Deals). This is not refundable.
You cannot cancel any account as long as it shows open sums, you have to pay them first!

If you have specified a credit card or PayPal as the payment method, the fees for your trips will usually be debited 24 hours after your rental.
You can view your rental history and direct debit invoices in your customer account at any time via website login

If your account goes into the red because open sums cannot be debited, your account will be temporarily deactivated until the open sum has been paid. Please check if you have a valid means of payment.

In general, the contact information for our customer service can be found on the website of City bike Linz an on each bike. You can reach customer service via service@citybikelinz.at or +43 732 28 59 08

Please contact our customer service by phone or email to correct any miscalculations. Please provide us with all necessary information about the rental / tariff / customer account in order to be able to understand the case. Our customer service can be contacted via service@citybikelinz.at or +43 732285908

A service fee of at least 20 € will be charged if a bike is returned off an official station.
It does not matter if the bike has already been rented off a station. The service fee of the previous user does not cover the misconduct of the next user.
If this happens for the first time, we will only send you more information about the correct return. In the case of repetition, the fees apply.
So please make sure that you have returned the bike to an official station.

Probably open sums could not be debited from your bank account or there is no means of payment deposited. Please check this in your customer account and contact customer service if in doubt.

Bikes can be rented via the nextbike app or via our hotline. Scan the QR Code via our App and the lock will open automatically.

Yes, you can.
Activate the park mode in the app and then close the lock (attention: If you close the lock before the park mode has been activated, the bike will be returned immediately). To continue cycling, end the park mode in the app and the lock will open automatically. Never end the park mode from afar.

Place the bike at an official station in Linz and lock the frame lock to automatically return your bike. The return process is confirmed by a beep. If you happen to find the official station full, you may put the bike next to the station and close the lock. In all cases, use an app to check whether the return was successful and inform customer service immediately if this is not the case.

All city bike Linz stations are marked on the map in the app or on the website with large markers (the small markers mark individual bikes). Station signs and bicycle stands mark official city bike Linz stations.

The bike can only be returned in the city where you rented it, otherwise a return fee applies.

If the station does have fixed bicycle racks, please use those. If you happen to find the official station full, you may put the bike next to the station and close the lock.
As a general rule, nobody should be hindered by the parked bike.
Please note the following:
The bike may not be parked or returned:
(a) at traffic lights
(b) parking ticket machines or parking meters
(c) at road signs
(d) on sidewalks, if this results in a passage width of less than 1.50 m
(e) in front of, at and on escape routes and firefighter access zones
(f) where this conceals the stationary advertising of a third party
(g) by locking to fences of private or public houses and establishments
(h) on public transport platforms and bus platforms
(i) at public bicycle racks
In case of contravention, we reserve the right to charge a service fee. The amount of the service fee can be found in our price list.

If you return your bike without permission, a service fee of at least 20 € will be charged. More information about service charges can be found in the price list.

Please report the failed return promptly to our customer service via our app or the hotline at +43 732285908 and have the bike number, the return location and the actual use time ready. Our customer service will end the rental for you and adjust the rental fees accordingly.

With your City bike Linz account, you can use almost all nextbike affiliated bike sharing systems worldwide. However, for some systems a second registration in the respective system is necessary. This applies to the MVG-Rad Munich, VAG_Rad Nuremberg, Mol Bubi Budapest / Hungary, Sitycleta / Las Palmas de Gran Canaria and Bilbaobizi in Bilbao / Spain. In some systems, bikes can be rented without re-registration, but only via the local app. This applies to Veturilo Warsaw / Poland, among others.

You can rent up to four bikes at a time using one customer account. Booked tariffs and special conditions usually only apply to the first bike.

Defects can easily be reported to our customer service via the feedback function of the app, hotline or e-mail. Please check the bike for obvious defects before starting your journey or before renting it and inform us of any damage so that the bikes can be locked and repaired as quickly as possible. If you went off with a bike and only then notice a defect, end your ride and call our service. Only then can we cancel the ride and register the bike for repair.
Unfortunately, we cannot refund any fees if you have continued using the bike despite obvious defects.

The maximum load of our bikes and e-bikes is 100 kg, of which a maximum of 15 kg may be transported in the basket.

City bike Linz does not offer any accessories.